How to retrieve or reset your cPanel and/or ftp password -
If you have forgotten your cpanel/ftp login, you can obtain both your username and password from the client center at http://ac.bigredhosting.com. You can also change your password there if you'd like.
Simply follow the below steps -
1. Go to http://ac.bigredhosting.com
2. Click the "login" link and login to your billing / support account
3. Select "My products and services"
4. Find the hosting package you need to view or change your password for
5. Select that package with the green arrow icon on the right side of the screen
6. Scroll down on the next screen to the login details where you can try the existing password shown, and choose to change your password right there
If your password was last changed directly in cpanel, the password shown will not be up-to-date, so simply change it and everything will be in sync. You can even login to cpanel right from that screen.
Keep in mind that complex passwords are required, so your password will only be changed successfully if it meets certain criteria - otherwise it will display "Password Change Failed" - in which case, simply try a more complex password until it is accepted.
Please note that usernames cannot be changed.
This does not change your email passwords. Email account passwords would need to be managed from inside cpanel.
